Formation

Overview

Online form system. Enables users to report crime, sign up for schemes, share info with us

Summary

Key features
  • Create forms without developer input
  • Video and image uploads
  • Online payments
  • Automation of data transfer into Business Intelligence system
  • Push to Niche integration
  • Internal forms accessible off the force network
Key benefits
  • Quickly deploy web-based forms that integrate with internal systems.
  • Channel shift away from 101 calls.
Users
Open to:
  • General Public
Different instances:
  • ASC
  • OPCC
  • National
  • Pocketbook
  • Lighthouse Victim Care
  • SWROCU
Usage
Total number of forms in production: 259Formation instances: 4 (Production, Pocketbook, OPCC, NPCC)Number of forms integrating with Niche: 18Total number of submissions in August: 16050Total number of submissions into Niche into August: 4912Total amount of revenue in August: £16993.48
Status
Active -- launched 2017
Technology
  • Node.js
  • Encrypted NoSQL database
Hosting
  • AWS
  • Azure
Integrations or interdepencies
  • Frontend
  • Niche
  • QLIK
  • Velocity
  • Swann
  • Outlook
  • Active Directory
  • Pinpoint
  • PDF Generator
Interdepencies
Ideal Postcodes
Governance
n/a
Contact information
Business Lead: Enquiry Office, IAU, Comms + variousSallyanne Parry -- Product OwnerChristian King -- Dev Team lead

Published 13 May 2024
Last updated 13 May 2024